Blog · 2026-10-01
Your first connection: a practical checklist
Set up a new device, import your subscription and check the route your apps actually use.
Read article →Zerkalo-Pro · Updated
Check the underlying network
Turn the Secure connection off and open an ordinary webpage. If that fails, check Wi-Fi or mobile connectivity first. Comparing another network helps identify whether the problem is related to the network provider.
Check your subscription
Review expiry, data allowance and devices in your account, then refresh the subscription in the app. Reinstalling cannot fix expired access or an exhausted allowance.
Change one thing at a time
Try another available location and reconnect. Check client permissions and conflicts with a second Secure connection. Do not disable system security entirely or change several settings together.
Prepare a useful support request
Note the error time, operating system, app version and exact message. Explain what you already tried. Hide subscription links, QR codes and access details before sharing a screenshot.
Compatibility depends on your operating system and client version. System proxy mode may not cover every app; choose a connection mode using the guide.
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