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Why your external IP did not change

Check the active profile, routing rules and the application used for the test.

How to connect

  1. Use the same browser to check IP before and after connecting. Reload the page and compare both IPv4 and IPv6 if shown.
  2. Confirm the selected profile is connected. Review routing mode and exclusions: individual sites or apps may be configured for direct access.
  3. Repeat in the app that needs the Secure connection. If the address stays the same, send support the profile name, mode, network and test time.

More

Geolocation databases can be inaccurate. One changed IP does not prove that all device traffic, DNS and WebRTC use the tunnel.

ContactHow to check your public IP addressApps

Sign in and complete your profile

Use Telegram or an available email-code option and locate your existing subscription.

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Update the client and subscription safely

Refresh software and connection entries while preserving a working way back.

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Why your external IP did not change

Check the active profile, routing rules and the application used for the test.

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Android: Secure connection stops in the background

Check Secure connection permission, battery restrictions and network changes one step at a time.

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iPhone and iPad: permission and Secure connection conflicts

Check the iOS configuration while preserving subscriptions and device settings.

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Slow connection: useful measurements

Gather comparable results and useful support details instead of changing settings randomly.

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Kill switch: test blocking after a disconnect

Understand client and OS limits and check for direct access when the tunnel fails.

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How to change the IP a website sees

Verify the Secure connection route and understand the limits of protection against tracking.

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Get connected — Zerkalo-Pro

Use an encrypted connection on your phone and computer for work, study and everyday tasks. Find your subscription, setup guides and support in one place.

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